Repairs

In case you need assistance, it will be necessary to follow our repair protocol, starting by
sending a detailed email to support@stamaudio.com
All the necessary information will be shared to determine the best solution according to
each specific case.

We have qualified technicians and engineers in several parts of the world, and all of our
gears come with a 30 days money back guarantee plus a year of warranty after received.
These are the warranty policies, and official technicians of Stam Audio:

Full warranty
*In the rare case something goes wrong during shipping or within the first 30 days of
owning the unit:
We will cover shipping costs to our nearest technician, replacement parts and labor costs.
To activate this clause it is mandatory to notify us within 72 hours of receiving the unit

Partial warranty

* In the rare case something goes wrong after first 30 days of  owning the unit but within a timeframe of 1 year :
We will  cover replacement parts and labor costs of our technicians.  Shipping/taxes not included

Exception case.
* In case there’s no official technician near, and as long as the unit is under warranty we will
cover 100USD for repair. By mutual agreement that repairing the gear with a local
technician is the most effective solution.

 

France

Company Name: Pascal Verdet Audio Electronique Services

Contact Name: Pascal Verdet

Email: info@pascal-verdet.com

Website: http://pascal-verdet.com

 

 

Germany

Company Name: ES-Pro Audio

Contact Name: Markus Samper

Email: msamper@es-proaudio.de

Website:  https://shop.es-proaudio.de/  

Italy

Company Name: Braingasm Lab

Contact Name:  Teodosio De Cillis

Email: teodosio.decillis.229@gmail.com

Website: www.braingasmlab.com


USA

East Coast

Company Name: Shoreline Electronics & Sound – SES AUDIO

Contact Name: Jeff Stielau

Address: 344 East Main Street Clinton, CT 06413

Websitewww.shoreelxandsound.com


Argentina

Company Name: Avcom

Contact Name: Claudio Mirettu

Email: cmiretti@avcom.com.ar

Websitehttp://www.avcom.com.ar/


Australia

Company Name: EAV – Ettrick Audio Visual

Contact Name: Grant Ettrick

Email: info@eav.com.au

Address: 63A Russell Street, Morley, WA, Australia

Website: https://eav.com.au/