Repairs
In case you need assistance, it will be necessary to follow our repair protocol, starting by
sending a detailed email to [email protected] or [email protected]
All the necessary information will be shared to determine the best solution according to
each specific case.
We have qualified engineers around the world. All of our
units come with a 30 day money back guarantee plus a 2 year of warranty.
Our warranty policies:
Full warranty
In the unlikely event that something goes wrong during shipping or within the first 30 days of
owning the unit we will cover shipping costs to the nearest technician, replacement parts and labor costs.
To activate this clause it is mandatory to notify us within 72 hours of receiving the unit.
Partial warranty
If something goes wrong after first 30 days of receiving your unit and within 2 years we will cover replacement parts and labor costs of our technicians. Shipping is not included.
Exception cases
If there’s no official technician in your country, and as long as the unit is under warranty we will
cover up to 150 USD for a repair. This has to be done by mutual agreement that repairing your unit with a local
technician is the most effective solution.
Second hand units
Unfortunately we are unable to offer warranty on second hand units but will assist with parts, troubleshooting and any help so that you get the lowest possible rate with one of our techs.
EU
Germany and Northen Europe
Company Name: Vintage Audio Rent
Contact Name: Tim Wood
Address: Mistralstr. 6 22767 Hamburg
Email: [email protected]
France
Company Name: TDM Audio Pro
Belgium and Netherlands
Company Name: Turnlab | Musical Instruments & Pro Audio
Contact Name: Maks
Address: Bervoetstraat 4, 2000 Antwerpen
Email: [email protected]
Italy
Company Name: Carlo Colugnati
Email: [email protected]
Address: Rome, Italy
Spain and Portugal
Company Name: Arnau Muñoz Garcia
Contact Name: Arnau Muñoz Garcia
Address:C/Valencia 554 3-2 , 08026 Barcelona
Email: [email protected]
United Kingdom
Company Name: Audioircus Ltd
Contact Name: Helen Hukin
Email: [email protected]
United States
North East
Philadelphia
Company Name: Rootbeer Audio
Contact name: Matt
Website: https://www.rootbeeraudio.com/service
Email: [email protected]
CT
Company Name: Shoreline Electronics & Sound – SES AUDIO
Contact Name: Jeff Stielau
Address: 344 East Main Street Clinton, CT 06413
Website: www.shoreelxandsound.com
West Coast
Company Name: Audio Rehab, Inc.
Contact Name: Greg Granieri
Address: 6008 San Fernando Rd. Glendale, CA 91202
Website: www.audiorehab.net
Mid West
Company Name: Deltronics Pro Audio
Contact Name: Mike DelValle
Email: [email protected]
Website: http://www.deltronics.com
Latin America
Argentina
Company Name: Avcom
Contact Name: Claudio Mirettu
Email: [email protected]
Website: http://www.avcom.com.ar/
Brazil
Company Name: Utopik Audio
Contact Name: Guiherme Destro Pessoa Mendes
Email: [email protected]
Address: Rua Alve Guimarães, 1103. Pinheiros, Sa0 Paulo.
Australia
Company Name: EAV – Ettrick Audio Visual
Contact Name: Grant Ettrick
Email: [email protected]
Address: 63A Russell Street, Morley, WA, Australia
Website: https://eav.com.au/
Israel
Company Name: Mitzlol Sound and Product ltd.
Contact Name: Kobi Farhi
Email: [email protected]
Address: Ben-avigdor 16th Tel Aviv 672184
Website: www.mitzlol.com