Resources

FAQ

  • HOW CAN I PRE-ORDER?

    We accept pre-orders for future batches with a $200 deposit. This secures you one unit at a discounted rate of $100-$300 dollars, depending on the unit. You can pre order on our website with our add-to-cart button or via our PayPal email: stamaudio@gmail.com.

  • HOW LONG DOES IT TAKE FOR YOU TO BUILD ME A UNIT?

    We normally build units in batches. Please refer to our delivery calendar to find out in which month we will start shipping your model. We try to get every batch out in the same month.

  • DOES PRICING INCLUDE SHIPPING?

    No, pricing excludes shipping. Shipping costs are currently (USD):

    500 Series ( 312-5 , 312-5+, 1073_5)
    Americas: $65.00
    Europa: $80,00
    United Kingdom: $80.00

    Asia/Australia: $96.00

    SA-87 , SA-87i
    Americas: $75.00
    Europa: $75,00
    United Kingdom: $75.00

    Asia/Australia: $96.00

    SA-47MK2 , SA-251, SA800, SA-67
    Americas: $130.00
    Europa: $145,00
    United Kingdom: $182.00

    Asia/Australia: $210.00

    SA-76D+, SA-76ADF, SA-609
    Americas: $130.00
    Europa: $140,00
    United Kingdom: $180.00

    Asia/Australia: $210.00

    SA-1073 EQ, SA-1073MPA , SA 4000Mk2
    Americas: $110.00
    Europa: $131,00
    United Kingdom: $150.00

    Asia/Australia: $180.00

    StamChild MK2 ( SA-670)
    Americas: $300.00
    Europa: $350,00
    United Kingdom: $350.00

    Asia/Australia: $350.00

     

     

     

     

     

     

  • How do I get the special pricing for "First 100" to reserve?

    There will be a discount code on the product page, underneath the pricing. Copy this, paste it into the “discounts” box upon checkout. Note: it will automatically stop working after the first 100 units have been sold.

  • Discount Policy

    Stam Audio discounts apply to the very next purchase of one single product in its stock price (even if the model is not in stock). You can choose any of our gears, but only one unit. You have to pre-order the gear (write in the paypal payment description: “X% off as a compensation for X product delay/Joshua’s deference”) and once we start shipping that model, we invoice you the pending balance with your discount applied + shipping costs. It’s important for you to know that the cost for upgrading your gear has no discount.

    Please, bear in mind that it’s just one discount voucher per client regardless the number of massive emails you receive because all of them are part of the same compensation campaign (if you have 2 delayed orders and receive 2 discount emails, you only have 1 discount voucher; it’s the same discount voucher). In case you have 2 or more discounts for different reasons, you can only pick one of them.

    The customers who are eligible for the discount are the ones who placed an (pre)order for one or more of the following gears (delayed): SA-4000MKII, SA-76ADG/F, SA-47 and SA-67. Pre-orders had to be placed before May 1st, 2019. The discount is valid until September 30th, 2019.

Dealers

Repairs

In case you need assistance, it will be necessary to follow our repair protocol, starting by
sending a detailed email to support@stamaudio.com or info@stamaudio.com

All the necessary information will be shared to determine the best solution according to
each specific case.

We have qualified technicians and engineers around the world. All of our
units come with a 14 day money back guarantee plus a 2 year of warranty.

These are the warranty policies, and official technicians of Stam Audio:

Full warranty

In the unlikely event that something goes wrong during shipping or within the first 30 days of
owning the unit we will cover shipping costs to the nearest technician, replacement parts and labor costs.

To activate this clause it is mandatory to notify us within 72 hours of receiving the unit.

Partial warranty

If something goes wrong after first 30 days of  receiving your unit and within 2 years we will  cover replacement parts and labor costs of our technicians.  Shipping is not included.

Exception cases

If there’s no official technician in your country, and as long as the unit is under warranty we will
cover up to 150 USD for a repair. This has to be done by mutual agreement that repairing your unit with a local
technician is the most effective solution.

Second hand units

Unfortunately we are unable to offer warranty on second hand units but will assist with parts, troubleshooting and any help so that you get the lowest possible rate with one of our techs.


EU

Spain

Company Name: Arnau Muñoz Garcia

Contact Name: Arnau Muñoz Garcia

Address:C/Valencia 554 3-2 , 08026 Barcelona

Email: guago9642@hotmail.com

 

Germany

Company Name: Vintage Audio Rent

Contact Name: Tim Wood

Address:Mistralstr. 6 22767 Hamburg

Email: vintageaudiorent@aol.com

 

ITALY

Company Name: Carlo Colugnati

Email: carlo.colugnati@hotmail.it

Address: Rome, Italy


USA

East Coast

Company Name: Shoreline Electronics & Sound – SES AUDIO

Contact Name: Jeff Stielau

Address: 344 East Main Street Clinton, CT 06413

Websitewww.shoreelxandsound.com

 

West Coast

Company Name: Audio Rehab, Inc.

Contact Name: Greg Granieri

Address: 6008 San Fernando Rd. Glendale, CA 91202

Websitewww.audiorehab.net

 

Mid West

Company Name: Deltronics Pro Audio

Contact Name: Mike DelValle

Email: msajkd@aol.com

Address: Deltronics Pro Audio
2021 75th St
Woodridge Illinois 60517

Website: http://www.deltronics.com

 


Argentina

Company Name: Avcom

Contact Name: Claudio Mirettu

Email: cmiretti@avcom.com.ar

Websitehttp://www.avcom.com.ar/

 


Australia

Company Name: EAV – Ettrick Audio Visual

Contact Name: Grant Ettrick

Email: info@eav.com.au

Address: 63A Russell Street, Morley, WA, Australia

Website: https://eav.com.au/

 


United Kingdom

Company Name: Audioircus Ltd

Contact Name: Helen Hukin

Email: helen@audiocircus.co.uk

 


Brazil

Company Name:  Utopik Audio

Contact Name: Guiherme Destro Pessoa Mendes

Email: utopik.audio@gmail.com

Address: Rua Alve Guimarães, 1103. Pinheiros, Sa0 Paulo.

 


Israel

Company Name: Mitzlol Sound and Product ltd.

Contact Name: Kobi Farhi

Email: mitzlolsoud@gmail.com

Address: Ben-avigdor 16th Tel Aviv 672184

Website: www.mitzlol.com