Resources

FAQ

  • HOW CAN I PRE-ORDER?

    We accept pre-orders for future batches with a $200 deposit. This secures you one unit at a discounted rate of $100-$300 dollars, depending on the unit. You can pre order on our website with our add-to-cart button or via our PayPal email: stamaudio@gmail.com.

  • HOW LONG DOES IT TAKE FOR YOU TO BUILD ME A UNIT?

    We normally build units in batches. Please refer to our delivery calendar to find out in which month we will start shipping your model. We try to get every batch out in the same month.

  • DOES PRICING INCLUDE SHIPPING?

    No, pricing excludes shipping. Shipping costs are currently (USD):

    500 Series ( 312-5 , 312-5+, 1073_5)
    Americas: $65.00
    Europa: $80,00
    United Kingdom: $80.00

    Asia/Australia: $96.00

    SA-87 , SA-87i
    Americas: $75.00
    Europa: $75,00
    United Kingdom: $75.00

    Asia/Australia: $96.00

    SA-47MK2 , SA-251, SA800, SA-67
    Americas: $130.00
    Europa: $145,00
    United Kingdom: $182.00

    Asia/Australia: $210.00

    SA-76D+, SA-76ADF, SA-609
    Americas: $130.00
    Europa: $140,00
    United Kingdom: $180.00

    Asia/Australia: $210.00

    SA-1073 EQ, SA-1073MPA , SA 4000Mk2
    Americas: $110.00
    Europa: $131,00
    United Kingdom: $150.00

    Asia/Australia: $180.00

    StamChild MK2 ( SA-670)
    Americas: $300.00
    Europa: $350,00
    United Kingdom: $350.00

    Asia/Australia: $350.00

     

     

     

     

     

     

  • How do I get the special pricing for "First 100" to reserve?

    There will be a discount code on the product page, underneath the pricing. Copy this, paste it into the “discounts” box upon checkout. Note: it will automatically stop working after the first 100 units have been sold.

  • Discount Policy

    Stam Audio discounts apply to the very next purchase of one single product in its stock price (even if the model is not in stock). You can choose any of our gears, but only one unit. You have to pre-order the gear (write in the paypal payment description: “X% off as a compensation for X product delay/Joshua’s deference”) and once we start shipping that model, we invoice you the pending balance with your discount applied + shipping costs. It’s important for you to know that the cost for upgrading your gear has no discount.

    Please, bear in mind that it’s just one discount voucher per client regardless the number of massive emails you receive because all of them are part of the same compensation campaign (if you have 2 delayed orders and receive 2 discount emails, you only have 1 discount voucher; it’s the same discount voucher). In case you have 2 or more discounts for different reasons, you can only pick one of them.

    The customers who are eligible for the discount are the ones who placed an (pre)order for one or more of the following gears (delayed): SA-4000MKII, SA-76ADG/F, SA-47 and SA-67. Pre-orders had to be placed before May 1st, 2019. The discount is valid until September 30th, 2019.

Dealers

Repairs

In case you need assistance, it will be necessary to follow our repair protocol, starting by
sending a detailed email to support@stamaudio.com
All the necessary information will be shared to determine the best solution according to
each specific case.

We have qualified technicians and engineers in several parts of the world, and all of our
gears come with a 30 days money back guarantee plus a year of warranty after received.
These are the warranty policies, and official technicians of Stam Audio:

Full warranty
*In the rare case something goes wrong during shipping or within the first 30 days of
owning the unit:
We will cover shipping costs to our nearest technician, replacement parts and labor costs.
To activate this clause it is mandatory to notify us within 72 hours of receiving the unit

Partial warranty

* In the rare case something goes wrong after first 30 days of  owning the unit but within a timeframe of 1 year :
We will  cover replacement parts and labor costs of our technicians.  Shipping/taxes not included

Exception case.
* In case there’s no official technician near, and as long as the unit is under warranty we will
cover 100USD for repair. By mutual agreement that repairing the gear with a local
technician is the most effective solution.

 

France

Company Name: Pascal Verdet Audio Electronique Services

Contact Name: Pascal Verdet

Email: info@pascal-verdet.com

Website: http://pascal-verdet.com

 

 

Germany

Company Name: ES-Pro Audio

Contact Name: Markus Samper

Email: msamper@es-proaudio.de

Website:  https://shop.es-proaudio.de/  

 

 

Italy

Company Name: Braingasm Lab

Contact Name: Teo Pizzolante

Address:Via Zenodossio 11, 00176 Roma

Email: teo@stamaudio.com

Website: www.braingasmlab.com

USA

East Coast

Company Name: Shoreline Electronics & Sound – SES AUDIO

Contact Name: Jeff Stielau

Address: 344 East Main Street Clinton, CT 06413

Website: www.shoreelxandsound.com

Argentina

Company Name: Avcom

Contact Name: Claudio Mirettu

Email: cmiretti@avcom.com.ar

Website: http://www.avcom.com.ar/

Australia

Company Name: EAV – Ettrick Audio Visual

Contact Name: Grant Ettrick

Email: info@eav.com.au

Address: 63A Russell Street, Morley, WA, Australia

Website: https://eav.com.au/

 

UK

Company Name: Real – Electronics

Contact Name: Sarah

Email: sarah@real-electronics.com

Address: The Studio, 4 Leeds Road, Sheffield, S9 3TY

Website: www.realelectronics.co.uk

 

BRASIL

Company Name:  Utopik Audio

Contact Name: Guiherme Destro Pessoa Mendes

Email: utopik.audio@gmail.com

Address: Rua Alve Guimarães, 1103. Pinheiros, Sa0 Paulo.